Terms

ServDog is operated by ServDog Inc., a Canadian company based in Ontario.

You can reach us by email at contact@servdog.com.

ServDog is a private registry. It is not a government agency, is not affiliated with any provincial program, the Canadian Transportation Agency, or the ADA, and registration does not create or confer any legal rights.

ServDog is a place to keep a record of your assistance dog: its details, a log of the tasks it is trained to perform, your documents, and a registration number with a QR code that opens a profile page you control. That is the whole of it.

• It is not certification. There is no national Canadian standard to certify against.
• Registration is not required anywhere in Canada. No province requires a dog to be registered with anyone. Where your province runs its own program — Alberta, British Columbia and Nova Scotia do — apply there instead, and we will tell you so.
• It does not grant access to anywhere, and registering does not change what a business may ask you, what a landlord must allow, or what an airline will accept. Those are set by the law where you live, which we have written up province by province.
• We do not sell, and never will sell, a letter from a doctor, therapist or any other clinician, nor a housing letter, reference letter or attorney letter. A letter that carries weight comes from a health care professional who knows you, and we have never met you. If you are asked for a document from the organisation or person who trained your dog, that comes from your trainer — there is a template they can complete, and we neither issue it nor sign it.
• It is not a government program, and we are not a government agency.
• It is legal information, not legal advice, and no relationship of adviser and client arises from reading it.

Keep your password to yourself; anything done through your account is treated as done by you. You must be old enough to enter a contract where you live.

What you enter stays yours. You give us permission to store it and to show the parts you have chosen to publish on your dog’s profile page, and nothing beyond that.

The QR code opens a profile page, and whether it opens at all is your choice. One switch turns the whole profile off; with it off, a scan returns no record of your dog — not a blank page with the fields removed, no row at all — and shows only that the record is private.

With the profile on, four things are always shown, because they are the record itself: the registration number, the date it was registered, the dog’s status, and whether the registration has been revoked. Everything else is a switch you control — the photo, the call name, the category, the breed, your first name, your city, province and country, and an emergency contact. A field you switch off is not hidden by the page; it is never selected from the database and never reaches the visitor. The switches are on each dog’s own page, under “QR code & card”, in your dogs.

The category is deliberately coarse. You may record your dog as any of eleven kinds. The profile publishes five: emotional support animal, therapy dog, in training, pet, or simply “service”. Every assistance-work kind — guide, hearing, mobility, medical alert, psychiatric and autism support — is published as “service” and nothing narrower, because the narrower word would say something about a disability. The kind you chose stays in your own record. That is not a setting and you cannot switch it off, because it is there to protect you.

Your Taskbook is published only if you ask twice. Two switches, both off by default: one on the dog, and one on each individual task. With both on, a visitor sees that task’s name and its description — and nothing else from the Taskbook. No dates, no hours, no trainer, no proficiency, no video, and not the need you recorded against it. A task description can describe a disability, which is why both switches start off and why we will not turn either on for you.

Your documents are never published under any setting, and neither is your dog’s microchip number or date of birth, nor your email address or phone number.

Scout is the assistant on this site. It answers from the pages in our own library that have been checked against a primary source, it quotes them and links them, and where we have not published a page it says so rather than filling the gap.

What Scout gives you is legal information, not legal advice. It is not a lawyer, no relationship of adviser and client arises from using it, and it will not tell you whether your dog qualifies as anything.

Scout can be wrong. Treat its answer as a pointer, not as the authority: the page it cites, and the primary source that page quotes, are the things to rely on. Both are linked from every answer, with the date the page was last checked.

It is available only when you are signed in. The privacy policy sets out what is sent to the AI provider when you ask a question, and what is never sent.

Do not use this service to represent an animal as something it is not. Misrepresenting a service dog is an offence in some provinces — British Columbia and Nova Scotia today, with Prince Edward Island’s Act passed but not yet in force — it is the reason handlers with genuine working dogs get challenged at doors, and it is the practice this whole site exists to argue against.

ServDog may revoke a registration where the record is dishonest, or where the service is misused — a dog described as trained to do things it is not, a record created in someone else’s name, or a profile used to harass or mislead.

A revoked registration reports as revoked on the public profile, and it does so even if you have switched the profile off. That is deliberate. The switches govern your information about your dog; revocation is our statement about our own record, and a number that has been withdrawn must not be able to read as though it were still good.

The rest of your account is unaffected. Your Taskbook, your documents and your dog’s details remain yours, and you can still download or delete them.

The record, the Taskbook, your documents and your QR code are free. The digital card and the card-and-tag bundle are one-off purchases. Nothing renews, there is no subscription, and we will never charge you again without you choosing it. Refunds are here.

The card is a registration card: it shows your dog’s record and a QR code to its profile. It is not a certificate, it is not identification for you, and buying it changes nothing about what anyone may ask you.

What is free today may not stay free. If we ever make a free feature paid, or limit it, everyone who already holds a record is told first and given time, and nothing you have already bought changes.

You can delete your account at any time from account settings, and everything goes with it — the dogs, the Taskbook, the documents and the files in storage — except the security log described in the privacy policy. We may close an account used dishonestly, as above.

We may update these terms. The date at the top of this page changes when we do, so it is always the date of the version you are reading.

A material change — one that alters what you get, what you pay, or what either of us is responsible for — is announced in the changelog and by email to account holders. Continuing to use the service after that is acceptance of the new terms. If you would rather not accept them, you can delete your account, and everything goes with it.

We will keep your data as described in the privacy policy, and we will correct any error on a content page that you point out to us, with the correction noted on the page and in the changelog.

Beyond that, the service is provided as it is. We work to keep it accurate and available, and the pages here cite their sources and show when each was checked so that you can verify them yourself before relying on them, but we do not promise it will never be wrong or never be down.

We are not liable for loss arising from a decision somebody else makes about you or your dog — a business that refuses you, a landlord, an airline, an assessor — or from this service being unavailable. Those decisions are made under the law where you live, by people we have no control over, and nothing we issue binds them.

Where the law allows a limit on liability, ours is limited to what you have paid us in the previous twelve months. For most people that is nothing, because the record is free.

None of this removes a right you have under Ontario consumer protection law. Where that law and this section disagree, that law wins.

ServDog operates in Canada. These terms, and any dispute arising out of them or out of your use of this site, are governed by the laws of the Province of Ontario and the federal laws of Canada applying in it, and the courts of Ontario have jurisdiction.

The site does not cover law outside Canada and should not be relied on anywhere else.