The answer, for your province, when you need it.
Scout is an assistant that has read every page on this site and nothing else. Ask it what a business may ask you in Alberta, what a landlord in Ontario can do, whether an airline will take your dog — and it answers from the law, names the page, and tells you when it doesn’t know.
For account holders. Registering is free and takes five minutes. Scout is information, not legal advice.
You
They won't let my dog into a restaurant in Toronto. What do I do?
Do this now
Show them the law. In Ontario a service dog is allowed into a restaurant with the person she works for — and you can hold up the words.
The provision
“…the provider shall ensure that the person is permitted to enter the premises with the animal…”
O. Reg. 191/11 (Integrated Accessibility Standards), s.80.47(2)
Open ›
The words of the law above are not written by Scout. They are read from the Ontario page.
What this is
ServDog is a private registry. It is not a government agency, is not affiliated with any provincial program, the Canadian Transportation Agency, or the ADA, and registration does not create or confer any legal rights. Scout gives general information from verified pages, not legal advice.
How Scout is different
Most assistants answer everything. Scout answers what we can stand behind.
Only verified pages
Scout can only see pages we have checked against the statute or the commission that wrote it. A page still under review is invisible to it. So is the rest of the internet.
Names its source, every time
Every answer ends with the page it came from, and that page carries the government document it quotes. You can check it in one step.
Says when it doesn't know
Ask about a province we haven't verified, or a question our pages don't cover, and Scout says so — and points you at the nearest page — rather than guessing.
What people ask it
Real questions, in the words people use. Scout answers for the province you name.
You
My landlord in Ontario says no pets. I already live here with my dog. Can he make me get rid of her?
The short answer
No. In Ontario a no-pets clause in a lease is void once you are a tenant, so having a dog is not by itself a reason to make you leave.
Residential Tenancies Act, 2006, s.14 · Service dog laws in Ontario
What a landlord can still do
Go to the Board if the dog is dangerous, causes a serious allergic reaction, or substantially interferes with others — and only then.
If you are still applying
That is a different position: s.14 voids a clause in an agreement you already have. At the application stage the Human Rights Code does the work instead — pet ownership is not a protected ground, and disability is.
Scout answers only from this site’s verified pages and names the one it used. Service dog laws in Ontario.
It knows the difference between a tenant and an applicant.
The answer to “can my landlord make me get rid of my dog” in Ontario depends on whether you have already moved in. Scout knows that, because the Ontario page says it — with the section number.
Signed in, Scout knows what your dog is registered as, its province and what’s in its Taskbook, and answers for that dog — so “what should I show them” gets an answer about your dog, not a generic one.
What Scout knows about your dog, and what it never sees
Signed in, six things from your record reach Scout. Nothing else does.
What it is given
- Your dog’s call name
- The category you recorded it as
- The province on your profile
- Its registration number
- Its registration status
- The name and one-line description of each Taskbook task
If you have more than one dog, Scout is given all of them and asks which you mean.
What it never sees
- Your documents — every one of them
- Your emergency contact
- Photos of your dog
- Date of birth, microchip number, breed, colour, weight
- Your name, email, phone or address
- The disability-related need on a task, the trainer’s details, the dates and the hours
Scout is never told your diagnosis, and it will not guess at one or ask.
What Scout will not do
Because an assistant that would is the kind you should not trust.
Give legal advice.It gives you what the law says and where. What to do in your case is yours, or a lawyer's.
Tell you your dog is a service dog.Training does that, and your province's definition. Scout will tell you what the definition is.
Write you a letter.A letter that carries weight comes from a health care professional who knows you. Scout is not one, and we do not sell clinician letters.
Tell you that you have to register.Registration is not required anywhere in Canada. Scout says so when asked, because it is true and it is the thing people are most often told wrong.
Point you at a national standard.There is no national standard for service dogs in Canada. Scout answers province by province because that is the only honest way to answer.
Make something up.If our pages don't say it, Scout doesn't say it. That is the whole design.
Read next
Register free. Scout comes with it.
Five minutes: your dog’s name, a photo, and what it is trained to do. Then ask Scout anything on this site, from wherever you are standing.
Create a free record