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This is the one we most want to hear. Every legal page on this site names the primary source it rests on and the date it was last checked, and a page that is wrong is worse than no page at all.

Include, if you can:

• the page, and the sentence you think is wrong;
• what the correct position is;
• where you read it — a section number, a link to the statute or the tribunal decision, or the name of the body that told you.

You do not need all three. A message saying only “this contradicts what the commission told me” is still worth sending. What happens next is that we check it against the source, and if we were wrong we change the page and record the correction, with its date, on the page itself and in the changelog. Corrections are made in public, not quietly.

Include your dog’s registration number and what went wrong — the download failed, the details on the card are wrong, the tag arrived damaged. The registration number is enough to find the order; we do not need the card number you paid with, and you should never send it.

What we do about it is set out on the refunds page, which is worth reading first because some of it is quicker than writing to us.

You can delete your account yourself, and it takes everything with it — the dogs, the Taskbook, the documents and the files in storage. That is in your settings and does not need us.

For anything else about what we hold and why, the privacy page is the full answer. Write to us if it does not cover your question.

We cannot tell you whether your dog qualifies, write a letter for you, or advise you on your own situation. We are a private registry, not a lawyer, a clinician or a trainer, and nothing we issue confers a legal right. For advice about a specific dispute, a community legal clinic or your province’s human rights commission is the right place — each provincial page links to the commission that covers it.