Refunds

Your record, the Taskbook, your documents and your QR code cost nothing, so there is nothing to refund. There is no subscription and nothing renews. This page is about the digital card, which is the one thing you can buy today, and about the engraved QR tag for the collar, which is not on sale yet.

The digital card is delivered the moment you pay — a PDF and an image you download, and a version you can print. Nothing is posted, so there is nothing to send back and no postage to pay. The passes are not available yet and are not part of what is delivered today; they are added to your account at no extra cost when they ship.

If it does not work — the download fails, the details on it are wrong — tell us and we will fix it or refund you in full. If the details are wrong because they were entered wrong, tell us anyway; correcting the record is free and the card is regenerated from it.

If you have bought it and simply do not want it, ask within 30 days and we will refund it. We cannot un-deliver a file, so this one runs on trust rather than on getting anything back.

The tag is made to order with your dog’s registration number engraved on it. It cannot be sold to anyone else and it cannot be put back into stock, so once the order is placed it is not refundable. That is the honest position and we would rather say it here than at the moment you ask.

This is the one thing on this site you cannot change your mind about, which is why the card is sold on its own as well. If you are not sure you want a tag, buy the card.

The bundle is the card and the tag together. The card half is refundable on the same terms as above — ask within 30 days — and the tag half is not, for the reason above.

So a refund on a bundle returns $49.95, the price of the card on its own, and you keep the tag. We do not ask for it back: it has your dog’s number on it and is no use to anyone else.

The tag goes as ordinary letter mail, which is not tracked. If it has not reached you three weeks after we emailed to say it was posted, reply to that email and we will post a replacement at no charge. You do not need to prove anything and we do not treat it as a change of mind.

We will check the address we hold with you first, because a wrong address is the usual reason, and a second tag to the same wrong address helps nobody.

That is different, and it is not a change of mind. If it arrives damaged, wrong, or with our mistake on it, tell us and we will replace it or refund it. We pay the postage, and you do not need to send the faulty one back unless we ask.

Tell us your registration number and what went wrong. We will reply and say what happens next.

contact@servdog.com

What to include →

Provincial consumer protection law gives you rights that this page does not replace and cannot reduce. Where they differ, those rights win. The full terms are here.